#ChickenSad no more: NCR Jollibee branches back to normal Aug 17
Although some of these outlets will still be operating on a limited menu, Jollibee assures the 100% availability of its 3 most popular and bestselling items – Chickenjoy, Jolly Spaghetti, and Yumburger.
Vice president for marketing Harvey Ong had earlier apologized to the public for the disappointment and inconvenience brought about by the unavailability of their favorite products, as well as the temporary closure of its 72 stores under its umbrella in Metro Manila.
In a disclosure to the stock exchange, Jollibee explained that the company’s migration to a new system that started on August 1, 2014, has slowed down its sales order taking, product loading, and transport of goods.
Jollibee vice president for Metro North operations Jojo Subido said that the company has implemented immediate contingency measures to augment the short-term delivery capability from its local commissary to the affected stores.
“Our team has been working round the clock to catch up and put to speed our commissary’s delivery schedule to enable all our stores to open by this weekend,” Subido said.
‘Thank you for bearing with us’
The company also shared that it continues to pay the salaries of all affected store employees of the concerned branches – including all managers and crew – even during the days that it had to temporarily close.
Subido reiterated that Jollibee has sufficient food supply and raw materials – not just chicken but other products – in its centralized commissary in Laguna.
“We would like to set the record straight that we do not import chicken or other meat products from China. Our chicken requirements are currently sourced from our accredited suppliers such as San Miguel Foods Corporation, Foster Foods Inc, and GAMA Foods Corporation who have all passed our strict quality standards,” Subido said.
Subido again extended the company’s “sincerest apologies” to its customers and thank them for bearing with Jollibee during these challenging times.
“Rest assured that we are doing our best to offer a complete menu line-up in all our stores within this month,” Subido said.
Despite this situation, the company expects to continue to improve its sales in the second half by the same rate as the first 6 months, Jollibee chief executive officer Ernesto Tanmantiong said on August 13.
“Our drive to bring our brands to higher quality levels through continued product improvement, introduction of new products, more targeted marketing programs, and better stores through renovations is sustaining robust sales growth,” Tanmantiong said.
“In the next months and years, we will drive for an acceleration of our store opening in the Philippines and abroad, including our businesses in China and Vietnam.” – Rappler.com
See related stories:
- Jollibee first-half net profit jumps 17%
- Jollibee #ChickenSad: A costly IT problem
- After #ChickenSad, DA says 'no chicken supply shortage'
- No Chicken Joy? Jollibee corporation temporarily closes 72 stores
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