Rappler's latest stories on BPO
[OPINION] Our BPO workers are essential in this pandemic
'From solving internet problems, to taking food orders, to answering insurance inquiries and government service-related questions, there will always be a contact center agent ready to help you solve your problems in the midst of this pandemic'
BPO firm Afni appoints new vice president for PH operations
PRESS RELEASE: Khalid Khursheed assumes full responsibility for the operational oversight and performance of Afni programs in the Philippines
Multi-lingual BPO firm eyes expansion in Davao, Iloilo
While the company is eager to expand to other areas in the Philippines, Open Access BPO chief executive officer Benjamin Davidowitz says Metro Manila is still crucial
[OPINION] While the world was shaking
'As I realized that it was not an earthquake exercise but a real-life one, I asked myself: why didn’t we implement the evacuation procedure?'
BPO firms called out for not evacuating employees following earthquake
The BPO Industry Employees Network says a company that participates in earthquake drills did not evacuate its workers when the actual event happened, while another assured its employees that their building can withstand a stronger tremor
Roxas suggests adding tax incentives for BPO companies to train workers
Incentives will help the BPO industry keep up with present-day challenges, including artificial intelligence, machine learning, and big data, says the senatorial candidate
Labor groups enraged as Duterte sacks Leftist Usec Joel Maglunsod
(UPDATED) President Rodrigo Duterte fires Labor Undersecretary Joel Maglunsod without explaining why, but mentions the rising number of workers' strikes in the country
Senate committee to probe new threat vs BPO sector
This comes after a Malacañang veto effectively raised the cost of doing business in the Philippines, says Senator Paolo Benigno Aquino IV
BPO property demand in Philippines seen to rebound, then stay flat
This is after property demand from the BPO sector dropped by 26% in take-up to 385,000 sqm in 2017, from 485,000 sqm in 2016, says Leechiu Property Consultants
U.S. firm to help kin of employees killed in Davao mall fire
Research Now SSI says it lost 37 of its workers in its local call center operation, housed at the top floor of the ill-fated Davao City mall
Extraction of vintage bomb, evacuation of Cebu I.T. Park postponed
(UPDATE) The Cebu I.T. Park is where most of the city's business process outsourcing companies are located
India's Modi hails the Philippines as 'services powerhouse'
The Philippines challenges India's dominance as the top business process outsourcing destination in the world
Philippines' BPO industry sees slower annual growth of 9% until 2022
Security risks in the Philippines, particularly the ongoing Marawi crisis, are causing headwinds in the business process outsourcing industry
Silicon Valley tech guru on AI's effects on PH BPOs
Fil Am Antonio Yobie Benjamin identifies improvement of internet services and knowledge enhancement as elements that will help the industry prepare for AI
'Employee obsession' a way to prepare for automation, says TaskUs CEO
Bryce Maddock the BPO firm s chief wants to attract talent who can handle the highly complex and emotional customer service interactions that will likely not be automated
GoDaddy launches new website builder, eyes PH expansion
The world s top website hosting firm also maintains a BPO office in the country with the number of employees there seen to double in the next couple of years
#ThewRap: Things you need to know, July 10, 2017
Hello Here are the stories you shouldn t miss this Monday
BPOs worried Marawi crisis could hamper growth
While there is still continued business confidence IBPAP says the crisis in Marawi City could hurt the BPO industry s growth projections if it drags on further
PLDT sells remaining stake in SPi Global
The transaction values SPi Global at 330 million P16 42 billion
AI could be bigger threat than Trump to BPOs – analysts
With global spending on artificial intelligence applications expected to reach 47 billion by 2020 BPOs need to start embracing new skill sets so as not to be overtaken says IT research firm IDC
Amid soaring demand, Megaworld sees P20-B rental income by 2020
This means the urban township developer projects to more than double its P9 B rental income in 2015
Duterte on BPO, war on drugs, new UN secretary-general | Midday wRap
Watch Rappler s midday newscast with Maria Ressa
#ThewRap: Things you need to know, December 13, 2016
Hello Here s a round up of news you need to know this Tuesday
Forget your fears, Duterte tells BPO companies
There will be changes changes for the better not to kill businesses You can stop worrying the President tells an American BPO executive during a business forum
BPO workers answer call to mentor adult learners
For these business process outsourcing BPO employees giving a few hours of their weekend to teach adult learners under the Alternative Learning System ALS is worth it
How to create a more engaged workplace
Here’s one secret that could improve employee productivity
BPOs need to 'level up' as protection against Trump – NEDA
With US President elect Donald Trump threatening to bring American firms back home Philippines NEDA says BPOs need to diversify out of call centers
3 Pinoy BPO workers to join NYC marathon
The Filipinos will join thousands of participants from all over the globe at the world s largest marathon on November 6
DICT chief: BPO contracts will be respected
Information and Communications Technology Secretary Rodolfo Salalima assures the BPO industry that it has full government support amid concerns over President Rodrigo Duterte s anti US rhetoric
Why companies should invest in employees’ career growth and development
Should companies be paying for their employees’ training and education?
Duterte's tough talk and what it could mean for US, EU investments
A look at the extent of US and EU business ties with the Philippines
Global fintech firm Payoneer expands into PH
The New York based firm is drawn to the country’s rapidly expanding base of online workers and entrepreneurs which already comprises almost 20 of the global online workforce
Megaworld to complete Visayas BPO Triangle by 2019
The Visayas BPO Triangle will have 175 000 square meters of office space located in Iloilo Cebu and Bacolod
Big data could be big business for PH – expert
The projection is that 10 million jobs could be created in the big data space in the next 5 years says IT expert Henry Aguda
Affinion Group makes PH its Asia-Pacific hub for back office
The Nasdaq listed loyalty and customer engagement solutions provider sets up headquarters in Manila employing over 200 Filipinos
Ex-Globe chief counsel tapped to head new DICT
Globe issues a statement on the appointment of Rodolfo Salalima as the 1st DICT secretary
Beyond the numbers: How Aquino fueled the economy
President Aquino s economic legacy lies in finally allowing the private sector to flourish while planting the seeds for future generations to enjoy
BPOs leading the push for decentralization – CBRE
The business process outsourcing sector is driving demand for new developments outside Metro Manila says global property consultancy CBRE Philippines
Startup promises to make BPO life a game
My Checkpoints creates a work platform that helps workers counter boredom at work by allowing them to play against each other while improving performance along the way
Nasdaq expands in PH, opens new BGC headquarters
The operator of the world s second largest stock exchange is looking at hiring nearly 160 more IT employees by next year
Leaving the BPO industry with pride
Being part of the BPO industry was an eye opener for me and I regret that I used to belittle it writes Ludwig Alejandro
Real estate firm targets yuppies with 'high-quality' dorms
PULS aims to revolutionize the property sector by raising the living standards of the young middle class without hurting their wallets
No Mar, no oversized Starbucks – Carlos Celdran to BPO millennial
Online personality Carlos Celdran is not mincing words when it comes to BPO employees who are complaining about presidential candidate Mar Roxas
Rapid dev’t spurs PH home buyers’ demand for fire safety
Filipinos are becoming more acutely aware of the threat posed by fires As the economy grows they are starting to demand more sophisticated protection against it says global fire and security firm Honeywell
What you don’t know about the BPO life
The workload career path and office environment in a BPO are often misunderstood Here we debunk some of the myths
Stay alert, energized: Tips for BPO employees
Be productive during your shifts and make the most of your days off
Why Pinoys and BPOs are a good fit
Filipinos possess traits and skills that are a good match for the booming BPO industry
BPO industry eyeing 225,000 new jobs in 2016 – DOLE
Emerging sectors such as healthcare outsourcing are buoying optimism that the industry will earn 25 billion this year
Pioneer outsourcing firm invests in new BGC hub, eyes expansion
B M Global Services Manila invests in a 1 000 seat hub as it aims to add people and services to keep up with demand
How PH firms can surf the climate change wave
The global shift to more sustainable practices creates a huge demand for data services and technology opportunities
