BPOs in the Philippines - updates

Rappler's latest stories on BPOs in the Philippines

ARTICLE FINDER

[OPINION] Our BPO workers are essential in this pandemic

Apr 01, 2020 - 2:33 PM

'From solving internet problems, to taking food orders, to answering insurance inquiries and government service-related questions, there will always be a contact center agent ready to help you solve your problems in the midst of this pandemic'

Multi-lingual BPO firm eyes expansion in Davao, Iloilo

Jul 19, 2019 - 7:11 PM

While the company is eager to expand to other areas in the Philippines, Open Access BPO chief executive officer Benjamin Davidowitz says Metro Manila is still crucial

Photo courtesy of Open Access BPO

[OPINION] While the world was shaking

Apr 29, 2019 - 8:49 PM

'As I realized that it was not an earthquake exercise but a real-life one, I asked myself: why didn’t we implement the evacuation procedure?'

Photo from Shutterstock

BPO firms called out for not evacuating employees following earthquake

Apr 24, 2019 - 1:08 PM

The BPO Industry Employees Network says a company that participates in earthquake drills did not evacuate its workers when the actual event happened, while another assured its employees that their building can withstand a stronger tremor

BPO WORKERS' WELFARE. Republic Act No. 11058, signed in August 2018, provides for stronger compliance to occupational safety and health standards, says the BPO Industry Employees Network. Image from Shutterstock.com

Philippines' BPO industry sees slower annual growth of 9% until 2022

Sep 27, 2017 - 5:10 PM

Security risks in the Philippines, particularly the ongoing Marawi crisis, are causing headwinds in the business process outsourcing industry

SLOW BUT SUBSTANTIAL. The IT-BPO sector, a large and fast-growing industry in the country, expects slower growth in the next 6 years. Rappler graphics

How to create a more engaged workplace

Nov 20, 2016 - 7:00 AM

Here’s one secret that could improve employee productivity

Talking Kalibrr with CEO Paul Rivera

Jun 29, 2013 - 3:06 PM

Kalibrr CEO Paul Rivera talks to Rappler about the BPO industry and how Kalibrr helps people break into that field

PAUL RIVERA SPEAKS. Kalibrr's CEO talks to Rappler about what his company brings to the table.