Rappler's latest stories on BPOs in the Philippines
'From solving internet problems, to taking food orders, to answering insurance inquiries and government service-related questions, there will always be a contact center agent ready to help you solve your problems in the midst of this pandemic'
While the company is eager to expand to other areas in the Philippines, Open Access BPO chief executive officer Benjamin Davidowitz says Metro Manila is still crucial
'As I realized that it was not an earthquake exercise but a real-life one, I asked myself: why didn’t we implement the evacuation procedure?'
The BPO Industry Employees Network says a company that participates in earthquake drills did not evacuate its workers when the actual event happened, while another assured its employees that their building can withstand a stronger tremor
Security risks in the Philippines, particularly the ongoing Marawi crisis, are causing headwinds in the business process outsourcing industry
Kalibrr CEO Paul Rivera talks to Rappler about the BPO industry and how Kalibrr helps people break into that field