Rappler's latest stories on Business Process Outsourcing
In limbo: Regular BPO employees on 'floating status' left with no pay
The coronavirus crisis causes BPO companies to lose clients, leaving employees to bear the brunt of the pandemic
Double whammy: BPO employees get exposed to COVID-19, lose income
BPO workers who get exposed to the virus while on the job have to quarantine themselves without regular pay
PSA workers exempted from lockdown to gather data, do surveys on coronavirus
The Philippine government also allows business process outsourcing and export-oriented companies to install the equipment necessary to implement a work from home scheme
[OPINION] Our BPO workers are essential in this pandemic
'From solving internet problems, to taking food orders, to answering insurance inquiries and government service-related questions, there will always be a contact center agent ready to help you solve your problems in the midst of this pandemic'
Groups urge gov’t, companies to prioritize BPO workers’ welfare amid pandemic
As the Luzon lockdown continues, many workers in BPO companies are forced to head to their offices due to a lack of flexible work arrangements and to maintain job security during the coronavirus outbreak
Multi-lingual BPO firm eyes expansion in Davao, Iloilo
While the company is eager to expand to other areas in the Philippines, Open Access BPO chief executive officer Benjamin Davidowitz says Metro Manila is still crucial
Roxas suggests adding tax incentives for BPO companies to train workers
Incentives will help the BPO industry keep up with present-day challenges, including artificial intelligence, machine learning, and big data, says the senatorial candidate
After death of call center agent, Cebu City to shuttle employees to work
Cebu City Mayor Tomas Osmeña is working with the Business Process Outsourcing sector to ensure workers' safety in the city
Fresh minds wanted: How to kickstart your career at Accenture
Accenture is looking for young, digitally-savvy minds to join the workforce of the future
Senate committee to probe new threat vs BPO sector
This comes after a Malacañang veto effectively raised the cost of doing business in the Philippines, says Senator Paolo Benigno Aquino IV
BPO property demand in Philippines seen to rebound, then stay flat
This is after property demand from the BPO sector dropped by 26% in take-up to 385,000 sqm in 2017, from 485,000 sqm in 2016, says Leechiu Property Consultants
Extraction of vintage bomb, evacuation of Cebu I.T. Park postponed
(UPDATE) The Cebu I.T. Park is where most of the city's business process outsourcing companies are located
India's Modi hails the Philippines as 'services powerhouse'
The Philippines challenges India's dominance as the top business process outsourcing destination in the world
Philippines' BPO industry sees slower annual growth of 9% until 2022
Security risks in the Philippines, particularly the ongoing Marawi crisis, are causing headwinds in the business process outsourcing industry
GoDaddy launches new website builder, eyes PH expansion
The world s top website hosting firm also maintains a BPO office in the country with the number of employees there seen to double in the next couple of years
BPOs worried Marawi crisis could hamper growth
While there is still continued business confidence IBPAP says the crisis in Marawi City could hurt the BPO industry s growth projections if it drags on further
PLDT sells remaining stake in SPi Global
The transaction values SPi Global at 330 million P16 42 billion
AI could be bigger threat than Trump to BPOs – analysts
With global spending on artificial intelligence applications expected to reach 47 billion by 2020 BPOs need to start embracing new skill sets so as not to be overtaken says IT research firm IDC
#ThewRap: Things you need to know, December 13, 2016
Hello Here s a round up of news you need to know this Tuesday
Forget your fears, Duterte tells BPO companies
There will be changes changes for the better not to kill businesses You can stop worrying the President tells an American BPO executive during a business forum
BPOs need to 'level up' as protection against Trump – NEDA
With US President elect Donald Trump threatening to bring American firms back home Philippines NEDA says BPOs need to diversify out of call centers
DICT chief: BPO contracts will be respected
Information and Communications Technology Secretary Rodolfo Salalima assures the BPO industry that it has full government support amid concerns over President Rodrigo Duterte s anti US rhetoric
Why companies should invest in employees’ career growth and development
Should companies be paying for their employees’ training and education?
Megaworld to complete Visayas BPO Triangle by 2019
The Visayas BPO Triangle will have 175 000 square meters of office space located in Iloilo Cebu and Bacolod
Affinion Group makes PH its Asia-Pacific hub for back office
The Nasdaq listed loyalty and customer engagement solutions provider sets up headquarters in Manila employing over 200 Filipinos
BPOs leading the push for decentralization – CBRE
The business process outsourcing sector is driving demand for new developments outside Metro Manila says global property consultancy CBRE Philippines
Leaving the BPO industry with pride
Being part of the BPO industry was an eye opener for me and I regret that I used to belittle it writes Ludwig Alejandro
No Mar, no oversized Starbucks – Carlos Celdran to BPO millennial
Online personality Carlos Celdran is not mincing words when it comes to BPO employees who are complaining about presidential candidate Mar Roxas
What you don’t know about the BPO life
The workload career path and office environment in a BPO are often misunderstood Here we debunk some of the myths
Stay alert, energized: Tips for BPO employees
Be productive during your shifts and make the most of your days off
Why Pinoys and BPOs are a good fit
Filipinos possess traits and skills that are a good match for the booming BPO industry
BPO industry eyeing 225,000 new jobs in 2016 – DOLE
Emerging sectors such as healthcare outsourcing are buoying optimism that the industry will earn 25 billion this year
Pioneer outsourcing firm invests in new BGC hub, eyes expansion
B M Global Services Manila invests in a 1 000 seat hub as it aims to add people and services to keep up with demand
Higher BPO revenues to offset slump in OFW remittances
The continued growth of the BPO industry which exceeded its targets last year is expected to make up for the projected contraction in OFW remittances in 2016
Philippines' back office shines in 2015, exceeds targets
The IT and Business Process Association of the Philippines says the BPO industry breached targets in 2015 generating almost 22 billion in revenues and 1 1 million direct employment
Business in PH: The winners and losers in 2015
With big ticket events like the visit of Pope Francis and the Asia Pacific Economic Cooperation APEC summit there were business sectors that gained and lost in 2015
Local BPO passes global test, is 2nd PH 'Endeavor' firm
PH based offshore recruiting firm PSG Global Solutions plans to set up a subsidiary to offer its services locally with Endeavor’s help
Vista Land to acquire Starmalls for P33.5B
Vista Land chairman Manny Villar says the acquisition will make the company the 4th leading integrated property developer in the country next to SM Prime Ayala Land and Megaworld
Why I’m #BPOandProud
Proud to work in the BPO industry? Share your stories and experiences on the job and join us for a Twitter conversation on Friday October 23 2015 at 8pm
No asset bubble in PH, BSP says
UPDATED The increase in property prices and the growth in the sector has essentially been demand driven BSP Governor Amando Tetangco Jr says
SM, Berjaya execs to PH: Focus on vocational training than K to 12
For a country like ours we need more vocational schools We need labor and we need that for economic growth I don’t think we re in dire need of special skills at this point SMIC s Teresita Sy Coson says during FGCEO2015
Aquino hails Roxas' role in growing PH IT-BPM industry
The care that he together with partners in the industry took in establishing and driving the growth of IT BPM in the Philippines resulted in an unparalleled boom the President says
PH peso to remain strong after Fed holds rates
The Philippine peso is expected to remain strong throughout the year economists say Thanks to OFW remittances BPOs and tourism
How the millennial consumer is reshaping the PH economy
Maybank says the Philippines young population and declining fertility rate will lead to an increase in the number of working adults who will drive domestic demand and spur economic growth
Chinese yuan devaluation, 'big win' for PH BPO industry
The Chinese yuan devaluation weakened the peso against the US dollar providing more value to foreign based companies invested in the Philippines CBRE Philippines says
Crime, job security, connectivity: BPO workers tell Roxas their issues
In Cebu City how does administration bet Mar Roxas promise to address BPO workers concerns?
Filipino consumers 'most optimistic' in Southeast Asia – poll
After settling essential living expenses Filipinos spend on holidays home improvements and out of home entertainment the results of a Nielsen survey show
Megaworld rides boom, builds 12 office towers in Fort Bonifacio
The firm will double its total office space available by 2018 in an area that it says is becoming the de facto central business district
PH balance of payments reverts to surplus in June
The country books 485M balance of payments in June thanks to a steady increase in overseas Filipinos remittances and strong BPO revenues
Rappler Talk: Should Filipino companies focus more on workplace culture?
Rappler talks to Bryce Maddock founder of TaskUs
