IT-BPO industry - updates

Rappler's latest stories on IT-BPO industry


BPO firm Afni appoints new vice president for PH operations

Feb 04, 2020 - 12:36 PM

PRESS RELEASE: Khalid Khursheed assumes full responsibility for the operational oversight and performance of Afni programs in the Philippines

BPO firms called out for not evacuating employees following earthquake

Apr 24, 2019 - 1:08 PM

The BPO Industry Employees Network says a company that participates in earthquake drills did not evacuate its workers when the actual event happened, while another assured its employees that their building can withstand a stronger tremor

BPO WORKERS' WELFARE. Republic Act No. 11058, signed in August 2018, provides for stronger compliance to occupational safety and health standards, says the BPO Industry Employees Network. Image from

Labor groups enraged as Duterte sacks Leftist Usec Joel Maglunsod

Oct 03, 2018 - 12:47 PM

(UPDATED) President Rodrigo Duterte fires Labor Undersecretary Joel Maglunsod without explaining why, but mentions the rising number of workers' strikes in the country

MAY DAY. Trade union leaders along with workers from different labor groups and federations march near Malacanang to protest on Labor Day, May 1, 2018. Photo by Ted Aljibe/AFP

Philippines' BPO industry sees slower annual growth of 9% until 2022

Sep 27, 2017 - 5:10 PM

Security risks in the Philippines, particularly the ongoing Marawi crisis, are causing headwinds in the business process outsourcing industry

SLOW BUT SUBSTANTIAL. The IT-BPO sector, a large and fast-growing industry in the country, expects slower growth in the next 6 years. Rappler graphics

Duterte on BPO, war on drugs, new UN secretary-general | Midday wRap

Dec 13, 2016 - 1:46 PM

Watch Rappler s midday newscast with Maria Ressa

#ThewRap: Things you need to know, December 13, 2016

Dec 13, 2016 - 10:43 AM

Hello Here s a round up of news you need to know this Tuesday

Forget your fears, Duterte tells BPO companies

Dec 13, 2016 - 7:27 AM

There will be changes changes for the better not to kill businesses You can stop worrying the President tells an American BPO executive during a business forum

'NO NEED TO WORRY.' President Rodrigo Duterte gives a speech during one of his events on December 12, 2016. Photo by King Rodriguez/PPD

How to create a more engaged workplace

Nov 20, 2016 - 7:00 AM

Here’s one secret that could improve employee productivity

BPOs leading the push for decentralization – CBRE

Jun 02, 2016 - 9:30 PM

The business process outsourcing sector is driving demand for new developments outside Metro Manila says global property consultancy CBRE Philippines

What you don’t know about the BPO life

Apr 08, 2016 - 11:07 AM

The workload career path and office environment in a BPO are often misunderstood Here we debunk some of the myths

PH small businesses lure cloud computing giants

Sep 09, 2015 - 8:49 PM

The Philippines has a booming economy There is a huge appetite for innovation here and the market is very open to fresh ideas says Microsoft Philippines COO

SKY IS THE LIMIT. The cloud provides remote accessibility which allows SMEs to expand quickly and reach a wider audience through the Internet.

Crime, job security, connectivity: BPO workers tell Roxas their issues

Aug 12, 2015 - 9:59 PM

In Cebu City how does administration bet Mar Roxas promise to address BPO workers concerns?

A history of the BPO industry in numbers

Jul 02, 2015 - 7:06 PM

It’s one of the most lucrative fastest growing industries in the Philippines Here’s how far it s come

The state of freelancing in the PH

Jun 27, 2015 - 11:53 AM

For Upwork the Philippines is the third highest earning country in the world when it comes to freelancing

PH FREELANCING. The top categories based on freelance earnings in the Philippines are administrative support, sales and marketing, and customer service

"Even from my desk, I travel"

Jun 20, 2015 - 11:00 AM

Be like Bob who travels around the world for his job at a BPO company

Acquire BPO completes 100% Shore Solutions acquisition

Nov 12, 2014 - 9:24 PM

Its second acquisition of a Philippine company in less than a year Acquire BPO is now seen as a strong disruptor in the BPO industry

In praise of the BPO worker

Aug 29, 2014 - 8:12 PM

Far from wasting talent the BPO industry has grown in scale leading to the specialization of roles for its workers: accountants engineers nurses animators software developers etc

CHED lifts moratorium on business, HRM, IT courses

Jun 11, 2014 - 11:50 AM

Starting 2015 2016 qualified colleges will be allowed to open undergraduate and graduate programs in these 3 fields considering market uptrend and PH s lead in the IT BPO

Local BPO leaders gather for 2nd Workforce Management Seminar

Mar 06, 2014 - 4:48 PM

Call center professionals will learn how to improve efficiency and client satisfaction while saving money at a seminar on Saturday March 22

DON'T PUT SUCCESS ON HOLD. Call center practitioners need to learn how to improve their skills on the job. Photo courtesy of WFM PH

In defense of telephone operators

Jan 19, 2014 - 2:30 PM

Often looked down upon by society call center workers may just be the next national heroes for their contributions to the economy

Talking Kalibrr with CEO Paul Rivera

Jun 29, 2013 - 3:06 PM

Kalibrr CEO Paul Rivera talks to Rappler about the BPO industry and how Kalibrr helps people break into that field

PAUL RIVERA SPEAKS. Kalibrr's CEO talks to Rappler about what his company brings to the table.

Cebu banks on regional gathering to boost creative industries

Jan 13, 2013 - 11:10 AM

Cebu Chamber of Commerce and Industries look to put Cebu on the map with upcoming conference

Photo courtesy of The creative industries are growing fast in Cebu.

Where to buy property: Follow LRT tracks

Nov 29, 2012 - 7:00 PM

It s sensible to invest in property where infrastructure projects are being built says the COO of property consultancy firm Jones Lang LaSalle

Jones Langs Lasalle's COO, Lindsay Orr spoke about the growth of the Philippines Real Estate

PH property market remains resilient

Nov 28, 2012 - 6:39 PM

The Philippine property market continues to grow steadily in the midst of turbulent economies

BPO industry welcomes Obama win despite anti-outsourcing threat

Nov 10, 2012 - 12:31 PM

The BPO industry in the Philippines says it will continue to support US firms to make them more competitive and profitable

PH, Canadian BPO firms form joint venture

Sep 14, 2012 - 5:11 PM

A Philippine and Canadian BPO have sealed a deal for a 50 50 partnership in a new company which will operate in the Philippines and try to leverage each country s business needs


May 01, 2012 - 3:39 PM

Beyond the numbers and figures of Labor Day Rappler wants to know how work makes you feel Join the conversation

Workers are seen at a construction site in Quezon City, east of Manila on June 15, 2011. Photo by Noel Celis, AFP