call centers - updates

Rappler's latest stories on call centers


3 call center employees killed in van crash in Camiguin

Jun 22, 2019 - 11:21 PM

The employees of IBEX Global Davao, which included the 3 fatalities, are in Camiguin for a team-building activity

CRASH. A team of call center agents figured in a vehicular crash on June 22, 2019. Photo by Bobby Lagsa/Rappler

Sereno in Pulse Asia survey, Roque on CA ruling on Joel Reyes, Bannon apology | Evening wRap

Jan 08, 2018 - 7:14 PM

Watch the evening newscast with Mara Cepeda

U.S. firm to help kin of employees killed in Davao mall fire

Dec 25, 2017 - 9:42 AM

Research Now SSI says it lost 37 of its workers in its local call center operation, housed at the top floor of the ill-fated Davao City mall

MALL FIRE. Research Now SSI says it lost 37 of its employees at the NCCC Mall fire in Davao City. Photo by SAP Bong Go

Koreans arrested in PH over Interpol red notices

Apr 03, 2017 - 5:13 PM

Police arrest 3 South Koreans – two for fraud cases back in their home country and another for violating the Philippines immigration laws

INTERPOL NOTICES. PNP chief Ronald dela Rosa presents to media 3 Korean nationals arrested by Philippine police. Photo courtesy of the PNP PIO

Trust: The foundation of a promising career

Sep 19, 2016 - 10:00 PM

Work for a company you trust and work hard enough to earn theirs

How being a call center agent helped me become a CEO

May 17, 2016 - 6:05 PM

By working as a telemarketer Kalibrr co founder and CEO Paul Rivera honed the craft of communication and built soft skills

Photo via Kalibrr

What you don’t know about the BPO life

Apr 08, 2016 - 11:07 AM

The workload career path and office environment in a BPO are often misunderstood Here we debunk some of the myths

Why Pinoys and BPOs are a good fit

Apr 06, 2016 - 11:30 AM

Filipinos possess traits and skills that are a good match for the booming BPO industry

BPO industry eyeing 225,000 new jobs in 2016 – DOLE

Mar 15, 2016 - 2:16 PM

Emerging sectors such as healthcare outsourcing are buoying optimism that the industry will earn 25 billion this year

Philippines' back office shines in 2015, exceeds targets

Feb 03, 2016 - 4:45 PM

The IT and Business Process Association of the Philippines says the BPO industry breached targets in 2015 generating almost 22 billion in revenues and 1 1 million direct employment

BACK OFFICE AT THE FOREFRONT. English-speaking college graduates and strong government support helps the Philippines to overtake India in BPO revenue. Image from Shutterstock

Why I’m #BPOandProud

Oct 21, 2015 - 11:15 PM

Proud to work in the BPO industry? Share your stories and experiences on the job and join us for a Twitter conversation on Friday October 23 2015 at 8pm

A history of the BPO industry in numbers

Jul 02, 2015 - 7:06 PM

It’s one of the most lucrative fastest growing industries in the Philippines Here’s how far it s come

Dream not just for yourself, but also for others

Jun 13, 2015 - 3:00 PM

What defines a fulfilling career?

‘How my dream job got me my dream house’

May 16, 2015 - 8:34 AM

Jameson grew up sharing a bedroom with his mom and brother Now he calls a sprawling four bedroom house his home

What’s your ‘life DnA?'

May 11, 2015 - 4:44 PM

What will you pass on for the future generation?

Why call centers are here to stay

Dec 15, 2014 - 10:00 AM

The BPO industry has received conflicting reviews but here are the reasons why it s here for good

1 million Filipinos join booming PH outsourcing sector

Sep 24, 2014 - 7:20 PM

The Philippine business process outsourcing sector is expected to earn 18 billion in 2014 and hit 1 3 million workforce by 2016

In praise of the BPO worker

Aug 29, 2014 - 8:12 PM

Far from wasting talent the BPO industry has grown in scale leading to the specialization of roles for its workers: accountants engineers nurses animators software developers etc

A day of giving: Call center agents join Brigada Eskwela

May 20, 2014 - 6:33 PM

Volunteer call center agents join hands in rehabilitating two public elementary schools in Manila

HAND ON THE SAND. Volunteers smooth out the students’ desks with sandpaper before applying a fresh coat of paint. All photos by Donatela Manlongat/

Local BPO leaders gather for 2nd Workforce Management Seminar

Mar 06, 2014 - 4:48 PM

Call center professionals will learn how to improve efficiency and client satisfaction while saving money at a seminar on Saturday March 22

DON'T PUT SUCCESS ON HOLD. Call center practitioners need to learn how to improve their skills on the job. Photo courtesy of WFM PH

In defense of telephone operators

Jan 19, 2014 - 2:30 PM

Often looked down upon by society call center workers may just be the next national heroes for their contributions to the economy

'Call Center Girl:' Graver than the graveyard shift

Dec 01, 2013 - 3:48 PM

Bereft of any real substance it aspires for nothing else but shallow giggles – the cheap and horrible kind of entertainment

POKWANG. The curiously charismatic comedienne has turned the hapless mother into a circus act. Screen grab from the trailer

Virtual executives from Staff Virtual

Oct 31, 2013 - 4:06 PM

Staff Virtual provides professionals with an integrated back office system

Quake hits Cebu BPO operations

Oct 15, 2013 - 2:01 PM

Employee safety is the priority after the quake according to the Contact Center Association of the Philippines

HALTED OPERATIONS. Cebu-based BPO operations were suspended after a 7.2 magnitude quake damaged roads and properties. Photo from Jose Farrugia

Challenges and barriers in Manila: A Cambodian worker’s story

Sep 02, 2013 - 3:32 PM

Though many Cambodians choose to work in the Philippines most of them don’t last too long because they feel lonely

Who is the BPO consumer?

Jul 17, 2013 - 6:39 PM

Retailers watch out for consumption and lifestyle trends of Filipino workers in outsourcing companies

CUSTOMERS. Retailers watch out for consumption and lifestyle trends of Filipino workers in outsourcing companies. File photo by AFP

Why Summer Komikon 2013 was a blast

Apr 18, 2013 - 11:51 AM

A comic book fan shares why Summer Komikon 2013 was a blast and why you should attend it every summer

TICKET TO HEAVEN. A ticket to Summer Komikon 2013 cost P100. All photos by Mariella Bustamante

Businessman urges govt: Just do it

Feb 16, 2013 - 5:21 PM

Venture capitalist Francisco Paco Sandejas calls on government officials to behave like a private firm move up the value chain and get right people

Outsourcing, remittances keep PH real estate boom going

Nov 20, 2012 - 10:45 PM

The funds sent home by overseas Filipino workers OFW and the booming business process outsourcing BPO industry remain the drivers of the Philippine real estate sector in 2013

Philippine BPOs court Democrats', Republicans' goodwill

Oct 08, 2012 - 7:14 PM

Anti outsourcing sentiment is high in the U S the country that provides the majority of work for Philippine outsourcing firms

Beyond English: the key skills BPOs need

Oct 07, 2012 - 10:13 AM

Aside from communications and computers skills other key areas business process outsourcing BPO firms are looking for include leadership flexibility and adaptability

Philippines aims to remain call center capital of the world

Sep 18, 2012 - 11:46 PM

Call center industry leaders expects to boost its revenues to nearly 15 billion by 2016 sustaining its 3 year lead over rival India

BPO sector on strong peso: No impact yet

Sep 18, 2012 - 4:31 PM

A strong peso could send companies to cheaper outsourcing destinations like India warn business leaders in the Philippines

PH, Canadian BPO firms form joint venture

Sep 14, 2012 - 5:11 PM

A Philippine and Canadian BPO have sealed a deal for a 50 50 partnership in a new company which will operate in the Philippines and try to leverage each country s business needs

30 outsourcing billionaires

May 19, 2012 - 6:11 PM

This group of billionaire BPO firms make at least 5 times the net worth of private Philippine billionaires

IT-BPO sector posts slower growth in 2011

Apr 12, 2012 - 12:30 AM

A workhorse of the Philippine economy moves towards higher profits but at a slower pace

Getting call center agents in better shape

Mar 31, 2012 - 9:23 AM

Several Philippine call centers are investing in their workers health to boost productivity and profits

Everything has changed, everything remains the same

Feb 25, 2012 - 12:00 PM

The Philippine paradox is that despite the inevitable change at the surface everything remains the same